Using Google Analytics
(www.google.com/analytics)

Google Analytics is a free service that produces statistics about the visitors to a website. It can track visitors from which search engine or website they were referred by, email marketing, online PDF documents, and pay-per-click networks.

1. Understanding Traffic Building Behaviors through Statistics

If you know which online campaigns, keywords, and adwords are working and which ones are not, you can focus on the tactics that have been proven successful and change the ones that are not producing sales.

2. How to Build Meaningful Reports

Key Performance Indicators (KPI’s) help you track what matters. Every industry is different, therefore goals are different. The best way to track KPI’s is to come up the ones that are useful in reaching your goal.

Here are some examples of formulas used to generate goals of:

This article was published in Franchising World Magazine in August 2009. http://www.franchise.org/Franchise-Industry-News-Detail.aspx?id=47280

In a world where technology has infiltrated the very fabric of our social culture, consumers have evolved to be human spam filters, adept at tuning out the constant messaging coming in from TV and banner ads, billboards, email newsletters and the like. With marketers now realizing that the age-old premise, “if you display it, they will see it,” may no longer be viable, the current buzz throughout board rooms, marketing forums and coffee houses is whether or not Mobile Internet Marketing is the next effective and practical progression in the marketing mix.

As companies question the effectiveness of traditional “outbound” marketing initiatives like broadcast and billboard advertisements, which push a message out far and wide, hoping that it resonates with a few individuals, they’re putting more emphasis on “inbound” marketing strategies that organically attract potential and already interested customers through search engines, blogs and social media. This has spurred franchises to take a closer look at making their messaging more local. Franchisors have moved from national level marketing, to regional, and local, by way of localizing online presence for every franchisee, and are now faced with Mobile Internet Marketing and wondering where it fits and what benefits it offers.

 In a world where marketing messages abound in nearly every aspect of daily life, a new, discerning consumer has evolved – one adept at filtering and tuning out information irrelevant to personal interests. Rightly so, franchise marketing tactics need to also undergo a major shift, since traditional outbound techniques such as advertising and unsolicited email blasts are increasingly becoming blocked or ignored.

                “Franchises should focus the majority of their marketing budget on inbound, not outbound initiatives,” said Jeremy LaDuque, CEO of Elements Inc., creator of ElementsLocal™, a new software solution for franchises that increases company leads through maximized search engine results. “When you push your message out far and wide with little discretion, you’re essentially crossing your fingers that it will resonate with a few individuals. Inbound marketing generates leads that are more abundant and credible, as potential customers seeking your services have been attracted organically through search engines, blogs and social media.”

• Get Local. Instead of relying on just one national web site for the entire franchise network, provide cross-linked autonomous and brand-compliant web sites for each location. As the franchisor, you benefit from:

o    A “network effect” of hundreds of web sites, each displaying relevant content about the company, being seen by search engines, which increases rankings and visibility

o    An ability to leverage each franchise by allowing franchisees to customize (according to franchisor specifications)  their web site with local content and local e-marketing campaigns

• Get Optimized. Some simple ways to get started with search engine optimization:

1)       Focus the attention of each webpage to just a few keywords

2)       Add relevant content about those select key words to that webpage

3)       Add those keywords to the title and meta tags of that webpage

Get Social. Social media is the fastest-growing segment of the Internet, and best of all, it’s much less expensive than most other marketing tactics. Get your franchise on board by:

o    Participating in social media sites such as Facebook and You Tube. Start a corporate Facebook profile and seek out fans or upload informative – or even humorous – videos that have “pass-along” potential, such as an engaging company story or client testimonials. This will help attract more visitors to your web site, increase your exposure within a larger audience and boost your search engine ranking.

o    Using a blog and/or Twitter to publish information about your business. Gaining “followers” or subscribers not only increases the audience for your company message, but also helps you gain valuable insight from the comments consumers leave on your posts.

• Get Efficient. Inbound marketing efforts are highly track-able, so employ various strategies to monitor the efficiency of your efforts. This will allow you to repeat what’s working, discontinue what’s not, and gauge what’s providing you with the best return on investment (ROI). Some helpful hints:

o    First, establish exactly what it is you want to track and make sure you have a way to measure what you want to track

o    Use statistical programs like Google Analytics to monitor web site traffic behavior – from number of pages viewed to length of time on the site

o    Use landing pages to track specific ad campaigns and/or marketing initiatives

o    Track throughout – from campaign to conversion to sale!

                “As franchises start to ‘think inbound’ in their marketing strategies, they’ll attract customers who are appropriate for and receptive to the company message,” said LaDuque. “This competitive advantage will not only save franchises money, but will also help them build lasting and loyal relationships with clients.”

ELEMENTS Inc.’s executive team, Jeremy LaDuque (CEO), Michael Boyer (CMO) and Steve Bridge (CFO), participated in six roundtables at this year’s International Franchise  Association’s (IFA) Annual Convention in San Diego. The roundtables covered lead generation, online marketing and optimizing follow-up on online leads.

As we spoke with franchisors we discovered these invaluable strategies for increasing franchise sales:

1. Market within your own franchisee network:

Using what you have at your immediate disposal is always the most efficient and cost effective way of marketing amid an economic downturn.  Contact your franchisees to discuss any possible marketing opportunities that you may have in their respective regions.  This type of marketing can be a sensitive matter as you would need your franchisees’ cooperation and possibly customer lists. Make any campaigns of this nature symbiotic; it is essential to initiate a “win-win” scenario for both the franchisor and the franchisee.

A simple but effective example of this would be to arrange a marketing plan in which you send postcards or coupons to customers of the franchisee.  Your coupon offering could say “Franchise opportunities in your area” on the back. This type of initiative will not only promote the brand, but will provide customers with motivation and incentive to visit the franchise location as well.

A secondary benefit of this type of marketing is that you are establishing an “exit plan” for franchise owners. By courting interested parties looking to purchase franchises you are providing opportunities for franchises looking to exit. This also helps create a level of trust between the franchisor and the franchisee. This method of marketing was brought up time and again at IFA this year as one of the first and foremost ways to increase franchise sales.

2. In Store Advertising:

You can gain great advertising opportunities by harnessing the popularity and frequency of visitors to your franchise locations.  Again, find “win-win” scenarios for you and your franchisees and work with them to expand your lead generation opportunities.

3. Networking:

Networking is still one of the most important marketing solutions available in your arsenal. As the saying goes, “It’s not what you know, but who you know.”  There are several ways that you can use this method sell more.  Anything from opening up the old-school rolodex to email marketing, and social networking sites (LinkedIn) are all effective strategies proven to lead to more franchise sales.

4. Local Media:

Local press is an important tool for creating lead generation.  In today’s precarious economical state, any publication of new business is hailed as a positive step for the economy and will be welcomed by all factions of media.  Be sure to announce that your franchise is interested in expanding locally, but emphasize the benefits and positive impact that a franchise will have on local consumers and economy.

5. National Media:

If you have the means, national press will provide your franchise with the highest exposure possible, however this is something that only a few franchises at the IFA convention were able to leverage. One innovative example of this case is the 10 Till 2 Part Time Placement Service company, which was able to attract national attention with their novel idea of providing part time work to people whose family obligations do not allow for a full time position. This type of creative thinking can lead to exciting results.

6. Internet Marketing:

The internet is an obvious and powerful tool which can be used in a myriad of ways to promote your franchise.  In fact, everyone at IFA attested to owning a website while working aggressively to refine their internet marketing strategies.  The majority of internet marketing strategies for franchises involved pay-per-click advertising scenarios. Pay-per-click marketing strategies are favored because advertising with the most popular search engines directly (Google, Yahoo, MSN…etc), still provides faster positive results while also supplying detailed and track-able information to help you optimize your marketing campaigns.

Yet another important aspect of internet marketing is catering to organic or natural search results, and many franchise companies were interested in further developing their organic marketing campaigns.  We introduced our ElementsLocal solution that directly addresses this growing need for organic results. ELEMENTS launched the ElementsLocal software last year to answer the three-fold need franchises have:

• Reduce pay-per-click costs
• Increase leads
• Protect brand identity

Simply put, the ElementsLocal software does all three of these by providing each franchisee with their own unique website. This larger network increases organic search results and provides the franchisor with BrandSecure tools to protect the brand.

7. Portal Websites:

Web portals present information from diverse sources in a unified, streamlined fashion and provide yet another powerful lead generation tool at your disposal.  Portal websites such as Franchise Gator or MatchPoint provide prospective franchises with multitudes of information about franchising as well as powerful search capabilities to further explore potential franchising opportunities.  These systems have been specifically designed to help franchisers, overcome many marketing hurdles.

8. Tradeshows

Tradeshows are a great way for current or prospective franchise owners to learn a great deal about the industry through face to face interactions with many other franchise owners.  Tradeshows also provide a significant opportunity for existing franchise owners to enhance brand and product visibility, promote new and existing products, generate leads, and drive sales.

These strategies and techniques should help you give you some ideas for marketing your franchise and franchisees. Attending the IFA Convention opened our eyes to the exciting opportunities we have to better market your businesses online. We truly enjoyed the time we spent with franchises, discussing what works and what does not work for them. Remember that significant results to your online marketing and advertising takes time and energy, but it’s worth the effort when you can measure that investment and see a return. Employing even a few of these strategies should help decrease your costs and increase your success.

Website Search Engine Optimization (SEO) is complex and requires a systemic approach when working to enhance your natural search results strategy. “Natural” or “organic” searches that drive traffic to your websites are just that: the natural choices a user would make in entering search words (or sometimes, a singlular word…resulting in the user finding a new universe on the internet rather than more directed results).

A natural search assumes that you may not yet have other strategies in place, or if you do, you are still trying to optimize this type of search. Other strategies you can pay for include SEO/Search Engine Marketing (SEM) analysis services, pay-per-click (PPC) campaigns, linkbuilding services and trend analysis.

It Happens Overnight?

Not exactly, it takes a few months, maybe as many as 4-6 or 7 after you’ve put these strategies in place for you to see good results. One source sites “over 200 SEO factors that Google uses to rank pages in the Google search results.” So a working understanding of how search engines (SE) do their magic will help increase the chances of your site appearing high in a list of thousands or more search results.

Certain keywords and/or keyword phrases are highly competitive – meaning they describe and are used for a wide array of businesses with websites offering those products or services. “Cooking” and “appliances” describe a huge variety of products and services and keywords like these are competitive. So, logically, there are hundreds and hundreds of websites using these as keywords; it would be an uphill battle to achieve a Top 10 search result with natural searches.

Most internet users know what they want and often know specific details about what they want. One of the keys through this Labyrinth is to understand what specific goal or target users have when they search. For example, after a home fire, a user may know they want to find a “residential restoration” service or they may know they want to find a “residential restoration fire water damage” service or even more specifically “paul davis residential fire water damage  restoration theirtown.”

The last two sets are much more specific and competition for these is probably lower – they are applicable to fewer companies offering those products or services. Using more specific keywords and phrases can help better optimization and search rankings, providing there are enough numbers of people searching on those terms. Choosing keywords that are specific but not popular with users won’t necessarily deliver better results.

A Good Foundation

Doing some keyword research will help you build a good foundation for choosing keywords for your website. Doing some marketing research for your geographic area or your own target audience will give you even more ammunition. And trust yourself. You are the expert in your industry and your local area…how would your target audience search for you?  There are several free keyword search tools online. They give you an indication of how popular certain words or phrases are based on current databases from companies such as Google and Nielsen. Keep in mind, the results provide good indicator – not the end all of keyword results. Your industry, vertical market, product and geographic location are among the things that affect the outcome, not to mention results from automated traffic (you guess it, another Labyrinth path).

Cross check your word search with various free tools. We found a few:

• http://www.keyworddiscovery.com
• http://freekeywords.wordtracker.com
• http://www.seocompany.ca/tool/keyword-research-tools.html

Improving Your Search Results Ranking

When a user enters words into a search field, the search engines go to work and in seconds, have wound their way through countless number of websites and web pages looking for the combination of keywords the user entered.  By using some smart content strategies you can help increase your search results ranking. The following are some factors that affect page ranking and most are things you can put into place yourself.

So there are a few important “on-page” items and “off-page” factors that we look at:

Things to do On-Page:

• Include one or more keywords in your site domain name.
• Use keywords in your directory paths or folders on your site.
• Include keywords in your Title Tag.
• Use the keywords in your Title Tag in several variations that mirror your product or service and get a lot of searches as well:

  Home Fire Water Damage Repair – Fire Water Damage Mitigation – Residential Reconstruction and Restoration

• Include keywords in your H1 Tag (first header tag).
• Make your content keyword-dense; include your keywords often in the body content.
• You need to incorporate your keywords and phrases logically in your content; you cannot merely repeat these words over and over. Use your keywords in your content in a logical and relevant way.
• Create a customized keyword set for each section of your site, or better, each page.

Things that affect your site ranking Off-Page:

• Length of time your site has been live.
• How popular your website links are.
• Link popularity within the site’s internal link structure.
  ~ Whether others linking to your site are relevant to the topic of your site.
• Topical relevance of inbound links to site.
  ~ Whether the inbound links to your site are well-worded and use your keywords.
• Anchor text of inbound links
• The quality of sites who link to your site.
  ~ Whether your site links are popular overall and draw users to your site.
• Global link popularity of site

Several off-page items are dependent on other websites’ awareness of your website and content. There are strategies you can employ on your site that can influence this, especially when they involve other sites linking to your site. Since this is yet another path in the Labyrinth, we will save this topic for another discussion.

Search Engines Are Your Friends

These days there are so many metrics that add value to search rankings, but keywords still provide the foundation of attracting search traffic. Search engines, depending on how many (or few) words the user queries, return a list of relevant sites that is ordered by relevancy or importance to the keywords. Again – searching through what could be thousands of websites and thousands and thousands of webpages, almost in a blink of an eye. As the web designer and/or content author, you can help your search engines friends by making your sites and content more SE “compliant” – by getting with their program and using keywords in the same key positions on the webpage.

Page Construction to Optimize Keywords

Once you’ve determined your keywords and phrases that users most often use to find your company, product and/or service, you’ll need to incorporate them into your webpages. The days of hiding keywords with white text (stealthy invisible), or using them repetitively in every html tag are gone. Keywords must now be incorporated logically into your content and add to the usability of your page and content from a users’ standpoint. Using the stealth strategy will actually cost you SE ranking as the SEs will realize the tactic and penalize your site accordingly. Search engines and their algorithms don’t like when we webmortals think we can outsmart them.

On-Page Factors

Again, the goal is to place your keywords in positions on the page that SEs can find them easily. Search engines interpret how important the keywords are to the user by the keywords’ placement on the page. Roll up your sleeves and revamp your pages and content:

Title Tag. Place a keyword phrase in the title tag; the title tag is about the most important factor when SEs rank webpages. Including keywords in the title tag shows the SEs the page’s focus. It is important to have a title tag on pages such as special interest, product, and services pages.

Header – H1 Tag. In HTML-speak, your “H1 tag” is the “header” or “headline” – generally, the large one liner at the top of your page. Bigger is better in this case: SEs consider larger type to be more important because it is more visible and easily read.  HTML header codes go from largest to smallest, H1 to H6. Your H1 Tag should contain your keywords for that page.

Other Header Tags – H2 to H6. The H-Tags specify a text hierarchy for headlines or subheads on your page. The higher the H-Tag number the smaller the text size. Generally, H1 is the only headline on the page, appearing at the top of the page. H2 tags are slightly smaller and can appear as subheads for the page. H3 tags are even smaller and may serve as a header for a bulleted list. H6 is the smallest text size and you may want to use this tag for image captions.

You don’t need to use all of the H-Tags, but their hierarchy should stay in tact. Again, part of the SE search involves keywords in the H1 tag, so remember to use a keyword or two in the headline of the page. In this way, you are optimizing the relevance of the keywords on the page as well as providing reinforcement to your users. They’ll see the Title Tag and the page headline (H1) with the same words they’ve searched for and know that they’ve come to the right website.

Keyword-rich Content. This may be “logical” but it is still worth mentioning. Your page content should contain your keywords and phrases several times. If you have target keywords per page, each page should mirror the unique set of key words. The content should be relevant and different for each page.

Creating extra pages on your site with duplicate content is another strategy that SEs don’t like; they will recognize the duplicate page content and give your site a lower rating. Also, if you mindlessly repeat your content, SE filters would catch it and not rank your site.  Unique content using your keywords is critical when you are dependent on natural search results.

There are a few ways to increase unique keyword-rich content that make SEs happy:

• Break up your content by using subheads containing keywords.
• Include keywords in the first sentence of your content and tie it up nicely with a summary sentence containing keywords.
• Depending on the page design, bold your keywords now and then for emphasis. Create visual interest by pulling out important aspects of content as a bulleted list – keywords should also appear in this list.
• Attribute images with a caption containing keywords.
• Give your images and links Alt-Tags (or a Title Tag) using keywords.
• Also, provide a way for your users or solicit your users to send you testimonials about your product, service or company (for example, a blog that users may participate in by submitting comments)
  ~ Content from your users is highly coveted because it can provide relevant and unique content without you having to generate it.

Keyword-rich Links

Search engines also looks at your internal links (page containing a link and the page the link goes to within your website). By making some text a link, you create “anchor text.” When you use keywords in your “anchor text” search engines consider the page it links to important to that keyword.

Meta Description Tags.

Meta Description Tags summarize the page “in 25 words or so” and are put into a “hidden” or background part of the webpage. When search engines display search results, they typically display the Meta Description Tag under the title of the page in the results. Again, include your keywords and keyword phrases. Use the most important keywords for that specific webpage.

If you feel as if the Tasmanian Devil has just whirled around your head a few times, you’re not alone. Search Engine Optimization is logical, but its logic contains many, many variables. These variables must be in place for the SEs to find your site among possibly thousands in a natural search query. Some of the variables are more difficult to control (mainly the age of your site). But by following these key strategies, you increase your search result rankings within the SEO Labyrinth.

Let’s review:

• Update your site often – with photos and content. Activity on your site always verifies to SEs that your site is authentic.
• Generate key words and phrases for each page of your site. You can do this just by sections of your site as well.
• Include keywords in your Title Tag. Make sure your keywords are also in your Headline (H1) of the page; use the H1 to H6 tag hierarchy giving relative importance to text on your webpage.
• Mirror your key words and key phrases in your content at least 3 or 4 times. Use the terms logically – you cannot just type your key word over and over and over.
• Use bullet point lists containing keywords as a way to break up the page content and add key words w/out having to write longer sentences.
• Bold at least one of your keywords within your content – it gives importance to that word. If you can do this to several keywords without making the content awkward, this is even better.
• Use keywords in your text links to your own site pages.
• Give your images captions and alternative text – this is an opportunity for you to get more key words on the page.
• Acquire user-generated content.

Website Optimization and Marketing Consulting
ELEMENTS Inc. | 805-547-1160 x205

The primary objective of any focused marketing initiative is to drive qualified leads, which convert into users, customers and clients. ELEMENTS specializes in creating business results for franchise and mid-size companies using integrated website optimization and internet marketing strategies, with a firm belief that success can not be obtained with a singular focus on one small portion of “Search Engine Optimization”.

Successful website optimization requires holistic planning and management of all aspects of search engine marketing (SEM) including public relations, website content, keyword buys and search engine optimization, as well as most aspects of information architecture, user-interface and online community best practices. ELEMENTS applies both marketing sensibility and technical expertise for campaigns that focus on customer acquisition and retention.